Story of clients travel in NCOV-19

Our group travel to Vietnam during NCOV-19 outbreak.

A 14 days trip to Vietnam and Cambodia for group from UK but after 5 days tour visit Hanoi, Ha Long bay and a morning visit Paradise cave in Quang Binh, group was informed to quarantine to 14 days at the hotel as there was a positive stewardess on their arrival flight VN054 on 9 Mar 2020.

Our full story with the group on departure day:

[09:24, 22/03/2020] Jewel Tours: Good morning everyone

[09:24, 22/03/2020] Jewel Tours: Wish you are going well

[09:25, 22/03/2020] Clients: Good Morning Dinh

We are all well

[09:26, 22/03/2020] Clients: 👏

[09:26, 22/03/2020] Clients: 👏

[09:27, 22/03/2020] Clients: Good Morning Dinh

We are well.

[09:28, 22/03/2020] Jewel Tours: Great

[09:29, 22/03/2020] Jewel Tours: I am literally seating on a fire now for your return home today

[09:30, 22/03/2020] Jewel Tours: Flight tickets already issued, bus arranging, waiting for approval to go

[09:31, 22/03/2020] Jewel Tours: If all going as clock wise you are leaving hotel at 12:05 today

[09:34, 22/03/2020] Clients: Ok we start getting ready and packing

[09:39, 22/03/2020] Jewel Tours: About the lunch today, please advise your prefer which we can arrange

[09:41, 22/03/2020] Clients: No lunch we may be leaving this afternoon

[09:42, 22/03/2020] Clients: It would nice to have bananas and oranges 🍊 to take away with us if possible

[09:45, 22/03/2020] Huyền - Saigon Quảng Bình: I think you should arrange light lunch. We will prepare for you!

[09:48, 22/03/2020] Jewel Tours: If we have the letter I will send you to Hue for lunch before going to airport

[09:49, 22/03/2020] Clients: Ok👍🏼

[09:50, 22/03/2020] Jewel Tours: Huyen arrange as requested only

[09:51, 22/03/2020] Clients: Thanks.

[09:51, 22/03/2020] Huyền - Saigon Quảng Bình: So, we will prepare oranges anh bananas for you!

[09:55, 22/03/2020] Huyền - Saigon Quảng Bình: And you will have lunch in Hue.

[09:58, 22/03/2020] Jewel Tours: If we have the letter earlier will leave at 11:05

[09:59, 22/03/2020] Clients: 👍🏼🤞

[10:07, 22/03/2020] Clients: ✌👍

[10:22, 22/03/2020] Huyền - Saigon Quảng Bình: We are waiting this time! I'm very happy now. Sorry I can not meet you now. But I will miss you so much!

[10:24, 22/03/2020] Clients: Thank you for your services ☺

[10:26, 22/03/2020] Clients: Thank you for looking after us👏

[10:27, 22/03/2020] Clients: Thank you all, for your services. 👍

[10:29, 22/03/2020] Clients: Phan thank you so much for looking after us. God willing we will see you again and continue our trip from here.🙏

[10:31, 22/03/2020] Clients: We will miss your excellent services in the hotel. Many thanks.

[10:32, 22/03/2020] Clients: Thank you all for looking after us so well.

[10:33, 22/03/2020] Huyền - Saigon Quảng Bình: We are pleases! And I hope can see you next time. Thank you all! Love you!

[10:35, 22/03/2020] Huyền - Saigon Quảng Bình: I think your letter came! Happy happy happy

[10:35, 22/03/2020] Clients: 👏🏼👏🏼👏🏼👏🏼👍😁

[10:40, 22/03/2020] Jewel Tours: We got the letter

[10:40, 22/03/2020] Jewel Tours: 🤩🤩🤩🤩🤩

[10:40, 22/03/2020] Clients: Great news.

[10:48, 22/03/2020] Clients: We are packed and ready to go.

[10:49, 22/03/2020] Clients: We are ready to

[10:52, 22/03/2020] Jewel Tours: Please check following to departure everyone

[10:54, 22/03/2020] Jewel Tours: 1. Passport 2. Approval letter (huyen will send you 2 copies to go). You need to keep this until arrive home. 3. all belongings final check

[10:54, 22/03/2020] Jewel Tours: Pls follow my instruct for most comfortable and safety

[11:00, 22/03/2020] Jewel Tours:

1. Driver on the way to pick you up (take a picture of the approval letter to your phone)

2. Driver will send you to Hue for lunch

3. After lunch going to airport (tour guide still in quarantine until tomorrow can not meet you).

4. You will travel by VN airlines dep at 18:00 to Hanoi (luggage will not going through London, no meal in flight).

5. Upon you arrive pick up your luggage and ask the direction to go bus for terminal 2.

6. You will flight out by Emerates (best connection we made)

[11:00, 22/03/2020] Jewel Tours: Huyen will copy you ticket too

[11:13, 22/03/2020] Jewel Tours: The latest time you leave restaurant in Hue to airport at 15:30

[11:20, 22/03/2020] Jewel Tours: Wish everyone have a safe trip home pls text me at each destination you arrived

[11:21, 22/03/2020] Huyền - Saigon Quảng Bình: Good luck to every one!

[13:45, 22/03/2020] Jewel Tours: Wish you will have a good lunch in Hue

[13:46, 22/03/2020] Jewel Tours: An option: on arrival Hanoi do you want to go city for a good Indian meal?

[14:20, 22/03/2020] Ms Nam - Saigon Quảng bình: I'm very sorry ,because I was busy this morning that I couldn't say goodbye to everyone. I'm glad you can go home today. I wish everyone a safe and lucky trip and hope to see you all again in the future! good luck for you!!!

[15:54, 22/03/2020] Jewel Tours: Let me know once you are at airport

[15:56, 22/03/2020] Jewel Tours: Double check if you can check-in through. You may need to prepare something at Hanoi airport for 7 hrs flight to Dubai due they may not ready for veg meal

[16:34, 22/03/2020] Clients: We are at the airport and checked in all good so far

[16:36, 22/03/2020] Jewel Tours: Can you check-in through?

[16:55, 22/03/2020] Clients: Yes

Now just waiting for the plane ✈

[19:36, 22/03/2020] Clients: Dinh

We are at Hanoi international airport T2

[19:37, 22/03/2020] Jewel Tours: 🤩🤩🤩